This policy applies to all orders placed on the Instalaundry app or website, operated by Regiocode Technologies.
1. Cancelling an order
- Before pickup: you can cancel free of charge in the app. If you have paid, you receive a full refund.
- After pickup: once clothes have been collected and processing has started, the order cannot be cancelled.
- Cancelled by us: if we cannot serve your order, for example outside our service area, you receive a full refund.
2. Damaged or lost items
- Report any damage or missing item within 48 hours of delivery through the app or by email, with photos where possible.
- We review each claim. If the damage or loss is due to our fault, we will re-clean the item free of charge or refund it.
- Compensation for a damaged or lost item is limited to up to 10 times the service charge for that item, or ₹2,000 per item, whichever is lower, unless otherwise agreed in writing.
- Approved refunds are processed within 7 working days after the review is complete.
3. Service quality issues
If you are not satisfied with the cleaning, tell us within 48 hours of delivery and we will re-process the items free of charge.
4. How refunds are paid
Refunds go back to the original payment method (UPI, card, net banking or wallet). Once we initiate a refund, it usually reaches your account within 5–7 working days, depending on your bank.
5. Contact
For cancellations and refunds, email hhyderabadproducts@gmail.com or call +91 90304 23042 with your order ID.